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Hyundai's software locks Ioniq 5 N brake service behind paywalls

© B. Naumkin
An Ioniq 5 N owner says Hyundai blocked a simple brake pad swap, requiring proprietary software, a $60 subscription, pricey hardware and business registration
Michael Powers, Editor

A fresh right-to-repair dispute has flared up around Hyundai. An Ioniq 5 N owner said he couldn’t replace the rear brake pads on his own—the car simply locked out the function. The electronic parking system demands not only mechanical work but also a digital calibration that can be completed only with Hyundai’s proprietary diagnostic software.

To carry out the procedure, the owner had to purchase a one-week subscription for $60 and buy a $2,000 adapter. Even then, the software refused to proceed: without registering a business entity and supplying a tax ID, the system blocked access. Representatives at NASTF indicated that private individuals are not granted entry.

The twist is that official dealers use a different tool—an Android-based version that isn’t publicly available. That has angered drivers, because this isn’t complex diagnostics but a basic maintenance task: replacing pads.

Hyundai seems to be tightening its grip on service a bit too hard. Electric cars are already challenging to work on, and if even elementary jobs become subscription-gated, trust in the brand could thin fast. When a routine brake job turns into a maze of paywalls and approvals, something is off. The right to repair isn’t a luxury—it’s part of car culture.