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Rivian faces backlash over $2,000 offers to waive EV owners’ warranty and lemon-law claims

© rivian.com
Rivian is offering $2,000 to some EV owners in exchange for waiving warranty, Magnuson-Moss and lemon-law claims. Why it’s controversial and what experts say.
Michael Powers, Editor

American startup Rivian has landed in the middle of a controversy: electric vehicle owners say the company is offering them cash in exchange for giving up some of their rights. One R1S customer said he took delivery on August 4, and within two weeks the air conditioning failed. The SUV then sat at a service center for three weeks, with only sparse updates from the dealer.

After repeated complaints, the customer received what was described as a voluntary offer: $2,000 in return for signing a document that waived the right to bring claims under the warranty, the Magnuson-Moss Act, and state lemon laws.

As it turned out, other owners received similar offers. Some accepted, and one consulted a lawyer, who explained that the document applied only to past defects, not to future ones.

Experts believe Rivian is trying to reduce the risk of expensive lawsuits or vehicle buybacks. For owners, this kind of compensation looks shaky: $2,000 is unlikely to cover real inconvenience and costs. The strategy may keep cases out of court, but when problems surface so early in ownership, it also chips away at goodwill.