Automakers Chase Digital Revenue, But Consumers Demand Trust
Subscriptions in Cars: Are Drivers Ready to Pay for Digital Services?
Automakers Chase Digital Revenue, But Consumers Demand Trust
Research shows drivers want tangible in-car services from SDVs, not gimmicks. Tesla and GM found success, BMW stumbled. Here’s what customers expect.
2025-08-19T13:26:41+03:00
2025-08-19T13:26:41+03:00
2025-08-19T13:26:41+03:00
The rise of software-defined vehicles (SDVs) is reshaping the way drivers interact with their cars — and how automakers make money. Consumers expect seamless connectivity, updates over the air, and more personalization. Younger buyers are especially engaged: Cubic³ research shows 44% of 18–24 year olds have already paid for digital services in their vehicles.
On average, automakers believe customers will pay around $11 per month, but drivers themselves say closer to $7.70, with U.S. respondents leading at $8.52. What customers value most are tangible, car-focused features like automated parking assist or speed-limit warnings — not smartphone-style add-ons.
Tesla has successfully monetized advanced driving features with clear pricing, while GM’s OnStar service offers layered subscription plans starting at $9.99 a month. By contrast, BMW’s attempt to charge for heated seats backfired, as drivers balked at paying for hardware that was already installed.
Trust remains a key issue. Nearly half of surveyed consumers worry about vehicle hacking, and 50% reject the idea of automakers selling driver data to third parties. The lesson is clear: SDV success depends not only on convenience and innovation but also on transparency and consumer confidence.
Research shows drivers want tangible in-car services from SDVs, not gimmicks. Tesla and GM found success, BMW stumbled. Here’s what customers expect.
Michael Powers, Editor
The rise of software-defined vehicles (SDVs) is reshaping the way drivers interact with their cars — and how automakers make money. Consumers expect seamless connectivity, updates over the air, and more personalization. Younger buyers are especially engaged: Cubic³ research shows 44% of 18–24 year olds have already paid for digital services in their vehicles.
On average, automakers believe customers will pay around $11 per month, but drivers themselves say closer to $7.70, with U.S. respondents leading at $8.52. What customers value most are tangible, car-focused features like automated parking assist or speed-limit warnings — not smartphone-style add-ons.
Tesla has successfully monetized advanced driving features with clear pricing, while GM’s OnStar service offers layered subscription plans starting at $9.99 a month. By contrast, BMW’s attempt to charge for heated seats backfired, as drivers balked at paying for hardware that was already installed.
Trust remains a key issue. Nearly half of surveyed consumers worry about vehicle hacking, and 50% reject the idea of automakers selling driver data to third parties. The lesson is clear: SDV success depends not only on convenience and innovation but also on transparency and consumer confidence.
