GMC Yukon infotainment update: GM's Customer Satisfaction Program N262545571 explained

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Over-the-air updates have not spared some GMC Yukon owners a trip to the dealership. General Motors has found that on part of the 2025 Yukon and Yukon XL lineup, the front-passenger or rear infotainment module failed to install its OTA firmware. Some vehicles are several versions behind, so a dealer may need up to three programming cycles to catch them up.

To fix the issue, GM has launched Customer Satisfaction Program N262545571. This is not a recall: before starting work, the dealer must check the specific VIN in the Global Warranty Management system, since the program does not cover every Yukon built. No parts need to be replaced — the repair is limited to installing the current software through the dealer's SPS2 system.

What makes the procedure unusual is how many updates a single vehicle may need. GM's bulletin warns that a module can be several software versions behind current. Technicians rerun “Delta Programming” until the system confirms the K299 Audio/Video Interface Module has been updated — up to three passes may be required. The program was published on August 18, 2026, and runs through August 31, 2028.

Owners of eligible vehicles in the United States and Canada should get the repair free of charge. GM has not disclosed how many vehicles are affected. Besides the Yukon and Yukon XL, the same bulletin covers certain 2025 Chevrolet Tahoe and Suburban, Cadillac Escalade, Escalade ESV, and the electric Escalade IQ. For the Yukon, it's already the second 2026 service action that isn't a standard recall.

SPEEDME.RU previously reported that the 2027 GMC Yukon is expected to get a supercharged V8 and off-road upgrades.